At Rahat Fashion, customer satisfaction is important to us. We understand that sometimes a product may not fit as expected.
Exchange Period
We offer exchanges within 7 days of delivery, subject to product eligibility and availability.
Exchange Eligibility
To be eligible for an exchange:
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The product must be unused, unworn, unwashed, and undamaged.
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All original tags and labels must be intact.
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The product must be returned in its original packaging.
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The product must not have perfume, stains, damage, or any signs of use.
Size Exchange
Size exchanges are subject to the availability of the requested size.
If the requested size is unavailable, our team will assist you with an alternative option where possible.
Products Not Eligible for Exchange
The following products may not be eligible for exchange:
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Customized or altered products
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Clearance or final-sale products
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Products damaged after delivery due to customer use
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Products without original tags or packaging
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Products showing signs of use, washing, or wear
Exchange Shipping Charges
Exchange pickup or shipping charges may be applicable.
However, if you receive a wrong, damaged, or defective product, Rahat Fashion will review the issue and provide an appropriate resolution.
Wrong, Damaged or Defective Products
If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery.
Please share clear photographs or videos of the product and packaging with our customer support team.
How to Request an Exchange
Please contact us with:
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Order Number
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Name
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Registered Mobile Number
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Reason for Exchange
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Product photographs or videos, if applicable
Contact Us
For exchange-related queries, please contact:
Email: [EMAIL]
WhatsApp: 8272837175
All exchange requests are subject to product inspection and approval.
Rahat Fashion reserves the right to decline an exchange request if the returned product does not meet the eligibility conditions mentioned above.