Refund policy

Returns & Refund Policy

At Rahat Fashion, customer satisfaction is important to us. Returns and refunds are processed according to the eligibility and conditions mentioned below.

Return Eligibility

A return may be considered if:

You receive a wrong product.
You receive a damaged or defective product.
An eligible return is reviewed and approved by Rahat Fashion.

For a return to be eligible:

The product must be unused, unworn, unwashed, and undamaged.
All original tags and labels must be intact.
The product must be returned in its original packaging.
The product must not have perfume, stains, damage, or any signs of use.

All return requests are subject to product inspection and approval.

Wrong, Damaged or Defective Products

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery.

Please share clear photographs or videos of the product and packaging with our customer support team.

Rahat Fashion will review the issue and provide an appropriate resolution.

Products Not Eligible for Return

The following products may not be eligible for return:

Customized or altered products
Clearance or final-sale products
Products damaged after delivery due to customer use
Products without original tags or packaging
Products showing signs of use, washing, or wear

How to Request a Return

Please contact us with:

Order Number
Name
Registered Mobile Number
Reason for Return
Product photographs or videos, if applicable

Return Shipping Charges

Return pickup or shipping charges may be applicable.

However, if you receive a wrong, damaged, or defective product, Rahat Fashion will review the issue and provide an appropriate resolution.

Refund Eligibility

Refunds may be considered in the following situations:

You receive a wrong product.
You receive a damaged or defective product.
The product is unavailable after your order has been confirmed.
An eligible return has been approved.
A prepaid order has been successfully cancelled before dispatch.

Refund Process

Once an eligible returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will generally be processed through the original payment method or another suitable method depending on the payment type.

Refund Timeline

Approved refunds are generally processed within 5–10 business days.

The time taken for the amount to appear in your account may vary depending on your bank or payment service provider.

Non-Refundable Charges

Shipping charges, COD charges, and other applicable service charges may not be refundable unless the refund is due to an error from Rahat Fashion, such as receiving an incorrect or damaged product.

Sale and Discounted Products

Products purchased during clearance sales, special promotions, or final-sale offers may not be eligible for refunds unless received damaged, defective, or incorrect.